Agency Assistant

In order to achieve success, each individual has to work as a proactive problem solver. Let’s take full responsibility for accepting, estimating, solving, and communicating our tasks to the team. And, when something goes wrong, we make sure to suggest a solution to problems at an early stage in order to keep things working. To improve our productivity and reliability continuously, let’s ask ourselves: “Am I organized and structured enough to take full care of my accountabilities?”

As ever improvable and evolving subjects, we want to learn every day. We challenge ourselves, react to new circumstances innovatively, and are willing to leave our comfort zones. This helps us grow personally and professionally. Let’s make time for reflection and constructive feedback to give ourselves the chance to improve. Let’s not attack each other and let’s not feel attacked by feedback. Instead, we give feedback with respect and receive feedback with gratitude. Let’s share knowledge and experience in order to teach each other in soft and hard skills. Let’s ask ourselves: “How can I help myself, others, and the company to improve?

Let’s not attach ourselves to our own ideas, but search for the best solution. Staying humble allows us to focus on our team’s success, not on our ego. Let’s make sure that our team can count on us. We have each others’ back and offer each other help proactively. By giving our best to let our teamwork run smoothly, we do not only offer clients the best quality, but we also let our teammates have the best working experience. Let’s ask ourselves: “What can I do today to support others?”

We carry an entrepreneurial mindset to detect potential for improvement, make suggestions for improvement, and ultimately turn our suggestions into action. We put ideas into practice by being persistent and by overcoming barriers along the way. We support others in their ideas and excite others to support our ideas. Let’s ask ourselves: “What can I do and what do I need to make a positive impact on my team, my company, and on our clients?”

Let’s communicate our ideas, reasoning, opinions, and decisions in a precise and transparent way to avoid misunderstandings. Let’s talk, design, code, and write in a clear way. Let’s seek to understand first, then to be understood, so we can test our assumptions and see the full picture. We consider that everything is a hypothesis and that we could be wrong. Let’s ask ourselves: “Am I giving and receiving enough information to do a great job and to empower others to do a great job?”

Let’s be grateful for our team, our clients, and our impact on their work and life. We approach clients with humility, appreciation, and excitement. We do not condemn clients, partners, team members, or users, but seek to empathize with them in order to learn. When things go wrong, we stay positive by turning the situation into a lesson for further improvement. Instead of complaining, we make suggestions, instead of hiding flaws behind a shiny facade, we admit mistakes, and use them as a chance to get better and better. Let’s ask ourselves: “How can I have a positive perspective on my work, my team, and myself?”